Privacy policy

Effective Date: July 2025

This Privacy Policy outlines how RnR Signature Cocktails Pvt. Ltd. (“Amalgama”) collects, uses, stores, shares, and protects your personal information when you visit or interact with our website at www.amalgama.in (“Site”). By using our Site, you consent to this Policy.

1. Information We Collect

1.1 Information You Provide We collect information that you voluntarily provide while using the Site. This includes: - Your name, email address, and phone number - Billing and shipping addresses - Payment information (processed through secure third-party gateways) - Information submitted via forms, reviews, or support requests

1.2 Information Collected Automatically We collect certain technical data automatically when you use our Site: - IP address, browser type, device information - Pages viewed and usage behavior - Cookies, web beacons, and similar tracking technologies (e.g., Google Analytics, Facebook Pixel)

1.3 How we use your information Customer-submitted photos and order information provided while raising refund or replacement claims may be stored securely for recordkeeping, quality audits, or fraud prevention. Such data will be protected under the same data protection terms as other personal information, and will not be shared with third parties except as required by law or for claim resolution.

You may withdraw consent to receive marketing communications at any time by clicking the ‘unsubscribe’ link in any of our emails, or by contacting us directly at info@amalgama.in. We respect your preferences and will promptly process such requests

2. Purpose of Collection

We collect and use your data for the following purposes: - To process orders and payments - To deliver products and provide customer service - To communicate important updates or offers - To analyze site performance and improve services - To comply with legal and regulatory obligations

3. Sharing of Data

We do not sell your personal information. We may share your data with: - Delivery partners to facilitate order shipment - Payment processors for secure transactions - Third-party IT service providers for hosting, analytics, or customer support - Regulatory or legal authorities if mandated by law

All third parties are required to handle your data with strict confidentiality and according to applicable data protection laws.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data, including encryption, firewall protection, and access control. We retain your information: - As long as necessary to fulfill the purposes outlined in this policy - For periods required by law (e.g., tax, accounting)

5. Your Rights

You have the right to: - Request access to the personal data we hold about you - Correct or update your personal data - Request deletion or restrict processing, under certain conditions - Opt out of marketing communications at any time

To exercise these rights, email: complaints@amalgama.in

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to: - Enable site functionality and performance - Track user behavior for analytics and improvement - Personalize your browsing experience You can manage or disable cookies via your browser settings. However, doing so may affect Site functionality.

7. Third-Party Sites and Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Use them at your own discretion. Our third-party service providers, such as Shopify and Razorpay, may store and process your data on servers located outside India. By using our services, you consent to the transfer of your information to jurisdictions that may not have the same data protection laws as your home country, provided that appropriate safeguards are in place.

8. Children’s Privacy

Our Site is intended only for users above 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has submitted information, we will delete it promptly.

9. International Data Transfers

Your data may be transferred to and processed in countries outside of India, such as where Shopify and other third-party partners are located. By using our Site, you consent to such transfers, provided that adequate protection measures are in place.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the Site indicates acceptance of the updated Policy.

11. Grievance Officer

For complaints or queries related to your privacy or this Policy, contact: - Name: Rishabh Patawari
- Email: complaints@amalgama.in
- Phone: +91-9987964974
- Address: 207, Gold Crown, JP Nagar, Versova Road, Andheri West, Mumbai, 400061U